About Bill-Cultural Sensitivity; Generational Sensitivity; and Inclusion Skills Competency Training


Bill Dennis | Cultural Selling

Bill is a subject matter expert on People and Culture & Generations. He is a talent management speaker, trainer, and consultant on cultural sensitivity skills; generational sensitivity skills; and diversity and inclusion sensitivity skills (including Indigenous Peoples {Canada}/Native American Peoples {USA}). 

The content of our customized training/keynote speaking is based on extensive research and providing state-of-the art tools.   

I: Business Training: The talent of an organization’s employees is a critical pillar to their business success. It is also a powerful competitive edge is winning and keeping customers/clients.  We offer our suite of sensitivity training in two important areas of business:                                                                                                        A: Customer Service and Sales: We provide in-depth customer service and/or sales service training so that our clients can exceed the expectations of customers and prospects of different cultures or different generations.                                                                                                              B: Workplace: Personal and/or management success at work is achieved by both understanding and exceeding the expectations of employees with different cultural and/or different generational backgrounds. Our website’s Suite of Training  offers training in key business areas such as cross cultural and/or cross generational management; building and managing strong multicultural teams; and implementing the “Best Practices” of diversity and inclusion. 

II: Personal Life Training: Success in building strong cross-cultural and/or cross-generational relationships is achieved through understanding different cultures and/or different generations combined with state-of-the-art training in the human relationship skills valued by individuals from different cultures or different generations.  

Full Service Firm: Our company is proud to be an innovative and full service firm. For clients who want customized state-of-the-art sensitivity skills training we backed our sensitivity training with complimentary post training support to ensure that they can achieve the maximum ROI from their training investment.

Bill has presenting at the World Trade Centre (Toronto);  for the past three years has been selected as a judge for the Canadian National HR Awards; and will be presenting three HRPA webinars this fall on “Indigenous Peoples – Diversity and Inclusiveness”“Understanding People of Different Cultures and Overcoming Cultural Gaps and Barriers”; and “Generational Sensitivity Skills: Human Relationship Skills with Different Generations”.

Clients include the Human Resources Professional Association (HRPA), World Trade Center (Toronto); Halton Region; Reliance Home Comfort; Home Hardware; ICSA (International Customer Service Association)-Toronto Chapter;  Mississauga Board of Trade; Hopedale Dental Clinic; Active Chiropractic & Message Therapy;  CSAE (Canadian Society of Association Executives); Toronto Real Estate Board; The Oakville, Milton and District Real Estate Board; Mississauga Real Estate Board; Sutton Quantum Realty Inc. Brokerage; Applewood Buick, GMC, Chevrolet, Cadillac; and Bramgate Volkswagen. 

For a complimentary discussion on how I might assist you, please go to the Contact Bill tab of this website; or send me an e-mail at bill@culturalselling.com; or bill@crossculturalconnecting.com or call me at 905-599-6365.

I’ll do my best to respond to you before the end of the business day.

Thank you,

Bill

 

 

 

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Testimonials

The Oakville, Milton and District Real Estate Board highly recommends Bill Dennis’ seminar “Negotiating & Selling to Different Cultures & Generations” because of the very enthusiastic and positive feedback from our members.
Cyndi Amodeo, Manager of Professional Development and EventsThe Oakville, Miton and District Real Estate Board