About Bill-Customized Cultural Sensitivity; Generational Sensitivity; and Diversity & Inclusion Skills Competency Training


Bill Dennis | Cultural Selling

Bill is a subject matter expert on understanding, building successful relationships, and  succeeding in business and your personal life with individuals from different Cultures, different Generations, and the application in the workplace of  the “Best Practices” of Diversity and Inclusion.

He is a talent management speaker, trainer, and consultant on cultural sensitivity skills; generational sensitivity skills; and diversity and inclusion sensitivity skills (including Indigenous Peoples {Canada}/Native American Peoples {USA}). 

The content of his customized training/keynote speaking is based on extensive research; provides high value knowledge and high impact insights; and results in providing practical and actionable solutions.   

I: BUSINESS TRAINING: The talent of an organization’s employees is a critical pillar to their business success. It is also a powerful competitive edge is winning and keeping customers/clients.  We offer our suite of sensitivity training in two important areas of business: Customer Service and Sales: We provide in-depth customer service and/or sales service training so that our clients can exceed the expectations of customers and prospects of different cultures or different generations.                                                                                                              Workplace: Personal, Inclusion, and Management success at work is achieved by both understanding and exceeding the expectations of employees with different cultural and/or different generational backgrounds. We offers state-of-the-art training in key business areas such as cross cultural and/or cross generational management; building and managing strong multicultural teams.                                                                                                                                    Diversity & Inclusion:  We specialize on implementing the “Best Practices” of diversity and inclusion in the workplace with respect to employees of different cultures; employees from different generations; and Indigenous and Native American Peoples.    

II: RELATIONSHIP TRAINING: Success in building strong cross-cultural and/or cross-generational relationships is achieved through understanding different cultures and/or different generations combined with state-of-the-art training in the human relationship skills valued by individuals from different cultures or different generations.  

FULL SERVICE FIRM: Our company is proud to provide complimentary post training support for our clients who have hired us to provide customized Cultural/Generational/Diversity & Inclusion sensitivity skills training.  We know that by doing so, we are ensuring that they achieve the maximum ROI from their training investment.

Bill has presenting at the World Trade Centre (Toronto);  for the past three years has been selected as a judge for the Canadian National HR Awards; and will be presenting three HRPA webinars this fall on “Indigenous Peoples – Diversity and Inclusiveness”“Understanding People of Different Cultures and Overcoming Cultural Gaps and Barriers”; and “Generational Sensitivity Skills: Human Relationship Skills with Different Generations”.

Clients include the Human Resources Professional Association (HRPA), World Trade Center (Toronto); Halton Region; Reliance Home Comfort; Home Hardware; ICSA (International Customer Service Association)-Toronto Chapter;  Mississauga Board of Trade; Hopedale Dental Clinic; Active Chiropractic & Message Therapy;  CSAE (Canadian Society of Association Executives); Toronto Real Estate Board; The Oakville, Milton and District Real Estate Board; Mississauga Real Estate Board; Sutton Quantum Realty Inc. Brokerage; Applewood Buick, GMC, Chevrolet, Cadillac; and Bramgate Volkswagen. 

For a complimentary discussion on how I might assist you, please go to the Contact Bill tab of this website; or send me an e-mail at bill@culturalselling.com; or bill@crossculturalconnecting.com or call me at 905-599-6365.

I’ll do my best to respond to you before the end of the business day.

Thank you,

Bill

 

 

 

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Testimonials

The Oakville, Milton and District Real Estate Board highly recommends Bill Dennis’ seminar “Negotiating & Selling to Different Cultures & Generations” because of the very enthusiastic and positive feedback from our members.
Cyndi Amodeo, Manager of Professional Development and EventsThe Oakville, Miton and District Real Estate Board