Most leading organizations realize that providing excellent customer service is a critical aspect of their business.
However, they often do not realize that providing an excellent “customer experience” to culturally-different individuals needs to be noticeably different than providing excellent “customer experience” to mainstream Americans and Canadians.
Speaking with a customer service representative who lacks cultural sensitivity training can result in a culturally different customer feeling that a customer care representative is not culturally sensitive; sympathetic; or empathetic with them.
With the multicultural population now large in the USA and Canada and an increasing number of companies pursuing international trade opportunities, providing you customer service representatives with cultural sensitivity customer service training can be a wise investment.
Culturally-different prospects and customers will appreciate speaking with a customer service representative who clearly demonstrates that they are cross-cultural sensitivity.
We enhance the value of this seminar by incorporating in this seminar a cultural sensitivity tool Your Cultural Profile Report and Your Cultural Gaps and Barriers Report identifying the cross-cultural gaps and barriers you have with people in/from up to 100 countries and outlines how you can overcome the specific cultural gaps and barriers you have with them.
Complimentary Post-Training Support
For our clients who have asked us for a customized seminar, we provide complimentary post-training support to make sure they achieve the highest possible ROI from their investment in cross-cultural training from our company. Specifically: Implementation Coaching; Monthly Cultural Events Report; and Cultural Profiles.
For a complimentary discussion on how I might assist you, please go to the Contact Bill tab of this website; or send me an e-mail at firstname.lastname@example.org; or call me at 905-599-6365.
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