Most leading organizations realize that providing excellent customer service is a critical pillar of their success.
However, they often do not realize that providing an excellent “customer experience” to culturally-different individuals typically needs to be significantly different than providing an excellent “customer experience” to mainstream Americans and Canadians.
Individuals from culturally-different countries tend to “see things” and interpret things very differently than mainstream Canadians and Americans. Did you know that over 97% of the countries of the world have a culture that is significantly different than Canada’s or the USA’s?
With the multicultural population now so large in the USA and Canada, providing you customer service representatives customized cultural sensitivity training can be a wise training investment.
Bill’s commitment is to provide the highest level of intercultural understanding, insights, and information to clients. The training value we provide is significantly enhanced by providing complimentary post-presentation support.
Depending on their cultural background, your customers from different countries have a different thinking style, expectations, behavior preferences, values, and beliefs. They also have a different evaluation process and a different decision making process than mainstream Canadians or Americans.
Culturally-different prospects and customers will appreciate speaking with a customer service representative who demonstrates that they are cross-cultural sensitivity.
Not only are people from different cultures typically highly loyal customers, they are also a great source of referrals.
We enhance the value of this seminar by incorporating in the seminar the highly regarded Cultural Comparison Tool that has been used by 75% of the Fortune 500 companies. This intercultural tool enables clients to see where they will have significant cultural gaps with individuals from one/more specific countries and recommends the adaptive behaviours they should use.
Complimentary Post-Presentation Support
Please note that we provide our clients three types of complimentary post-presentation support to make sure they achieve the highest possible ROI from their cross cultural training investment from us – Implementation Coaching; Monthly Cultural Events Report; and Cultural Profiles.
For a complimentary discussion on how I might assist you, please go to the Contact Bill tab of this website; or send me an e-mail at email@example.com; or call me at 905-599-6365 (if unavailable, please leave a voice mail message).
I’ll do my best to respond to you before the end of the business day.